To: All Staff
From: Pang Hui Ling
Subject: Staff Training
In order to keep our competitive edge, we at PHL's Travel Agency must continue to provide unique travel services and remain totally customer focused.
Our staff training programmes contribute a great deal to making us so dynamic and efficient.
I am very pleased to announce that we will be able to organize another training seminar in the autumn, on one of the following topics:
- developing computer skills
- intermediate French, Spanish or Arabic,
- customer service,
- favourite holiday destinations: their geography and politics.
Please select one topic, and explain in detail the reasons for your choice.
Replies by Thursday please.
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